PRIVACY POLICY
Last updated: September 27, 2026
1. About This Policy
This Privacy Policy explains how SATO Exchange PTY (“SATO,” “we,” “us,” or “our”) collects, uses, stores and protects personal information when you visit satoexchangepty.com, contact us, request information or use our services.
SATO operates from Panama City, Panama.
For privacy-related questions or requests, contact:
Email: info@satoexchangepty.com
2. Information We May Collect
Depending on how you interact with SATO and the service requested, we may collect information such as your name, telephone number, email address, Telegram or WhatsApp contact information and other details you voluntarily provide.
For transactions where verification is required, we may also request identification documents, transaction information, payment or settlement details, wallet addresses, supporting documentation or other information reasonably necessary to review and coordinate the transaction.
When you use our website, certain technical information may also be collected automatically, including IP address, browser type, device information, pages visited, cookies and similar technical data.
3. How We Use Your Information
We may use personal information to respond to inquiries, provide rates and service information, coordinate transactions, confirm settlement instructions, perform identity or transaction verification when necessary, prevent fraud or misuse, maintain transaction and communication records, resolve disputes, operate and improve the website and comply with applicable legal obligations.
We process personal information only for defined purposes and on an appropriate legal basis, which may include your consent, steps necessary to provide a requested service, legitimate business interests or compliance with applicable law.
4. Verification and Transaction Information
Certain transactions may require additional information before SATO can proceed.
Depending on the amount, payment method, destination and circumstances of a transaction, we may request identification, supporting information or information concerning the proposed transaction.
Providing requested information does not guarantee that a transaction will be accepted or completed.
5. Sharing of Personal Information
We do not sell your personal information to advertisers.
We may share information when reasonably necessary with service providers supporting our operations, including website hosting, email, communications and technology providers.
Information may also be shared with banks, payment providers, transaction counterparties or other service providers when necessary to complete a service requested by you.
We may disclose information to professional advisers or competent authorities when required by applicable law, legal process or legitimate compliance and security requirements.
6. WhatsApp, Telegram and Other Third-Party Services
SATO uses third-party communication platforms including WhatsApp, Telegram and email.
When you communicate with us through a third-party service, information may also be processed by that platform according to its own privacy policy and terms.
Our website may contain links to third-party websites or services. SATO is not responsible for the privacy practices of those independent third parties.
7. International Processing
Some of the technology and service providers we use may process or store information outside Panama.
Where personal information is transferred internationally, we seek to handle such transfers in accordance with applicable data-protection requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required for legitimate recordkeeping, dispute resolution, security or applicable legal obligations.
Transaction and verification information may therefore be retained for longer than ordinary website inquiries.
9. Data Security
We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no website, electronic communication system or method of data storage can guarantee absolute security.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, opposition or other available data-protection rights.
To exercise a privacy right or ask how your information is being processed, contact:
info@satoexchangepty.com
We may need to verify your identity before processing a request to help protect personal information from unauthorized access.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies necessary for website functionality, security and user experience.
If analytics or other optional technologies are enabled, they may collect information about how visitors interact with the website.
Where required, visitors may be provided with choices regarding non-essential cookies through the website’s cookie settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable requirements.
The most recent version will be published on this page with an updated revision date.
13. Contact
SATO Exchange PTY
Panama City, Panama
Email: info@satoexchangepty.com
Website: satoexchangepty.com